Orders received before 9am will be dispatched the same day, otherwise we will dispatch the item the next working day. If you pay for 24 hour delivery service, we aim to dispatch all orders same day up to 1pm, any orders after this time are dispatched the following working day.
Postage is FREE to mainland UK addresses. If you live in the Highlands, Northern Ireland, Republic of Ireland, surrounding islands of the UK postage is chargeable.
If your item hasn’t arrived within 7 days please contact us so we can investigate it for you, If the item is sent back to us via the delivery service we will have to ask you to pay for the return postage, as we must re-send and also get charged for the return. Unfortunately, once the item leaves our warehouse we must rely on the couriers to ensure the parcel is delivered promptly and in good condition, if the parcel takes longer than expected to be delivered we will do our best to ensure the item arrives as soon as possible by contacting the couriers. On the rare occasion the item doesn’t get delivered or does but is delivered damaged we will send a replacement free of charge.
If an item is lost in the post you will be required to sign a non-receipt of goods letter, so we can claim through the courier’s insurance.